For the last two decades, Contracted Driver Services (CDS) has worked hard to help truck drivers find their dream jobs. As a traditional staffing agency, we did a good job. Helping thousands of truck drivers build careers that they could be proud of and helped carrier companies streamline and simplify their hiring.
Yet, for all our success, by 2009, we realized we had a problem: we were drowning in our own inefficiencies. Our process was one of clipboards and photocopies, boxes of timesheets and billing invoices, and a corporate game of telephone that resulted in costly staffing delays.
What we had was a data management problem, and we knew technology was the solution.
That realization led to the development of Forward Staffing, a web-based interface that housed our driver requests. In essence, it was a technology-based talent management system that got rid of the clipboards and paper piles.
And it worked great for our business.
It also made us wonder: with our data management problems solved, could we take Forward Staffing a step further. To create a system that was faster, simpler, and more accurate for not just ourselves, but for our carrier customers and the truck drivers we employed?
That’s when the lightbulb went on. The idea of a staffing company is to help carriers find truck drivers, and help truck drivers find work. In reality, even with our data problems solved, we – the staffing company – were completely in the way. The antiquated process itself was a significant barrier to efficiency.
This realization came about the same time online shopping gained popularity. As we enjoyed the speed and convenience of receiving what we needed without leaving the home or office, we realized that the age of the middle-man-facilitated business is over. These new marketplace technology solutions give everyone involved in a transaction exactly what they need, right when they need it, without a third party getting in the way.
This thinking gave rise to F|Staff.
With an automated system behind a simple phone app, F|Staff now allows carriers to post jobs in seconds and fill them within minutes. Every job posted is sent to every available qualified truck driver in the area, based on the carrier’s specifications. Drivers respond, the order is filled, and trucks move. It’s that easy.
This idea of automating the staffing process was our chance to accelerate and streamline staffing so that truck drivers could work every available hour of service, and carriers could move every pallet of freight.
With the F|Staff marketplace technology solution, we aim to solve the driver shortage, accelerate growth for carriers, and make truck driving a profitable, desirable career choice for generations to come.
“[F|Staff] is simple and easy to use, and I always get real-time responses for my driver requests. No more wondering if I will have the drivers I need to get our loads covered. This has been a long time coming to the industry.”
– Heidi Tahquechi, Transportation Supervisor, FirstFleet, Inc.
“With the use of the F-Staff App, the stress of booking a driver is removed. It’s so simple and fast to request a driver. I just plug in the information and send it off. Usually within 5-10 minutes, I have confirmation of what drivers have accepted what loads. It also allows me to see where the driver is while on the load, making it so much easier to track performance.”
– Joshua White, Transportation Supervisor, FirstFleet, Inc.
“Right out of the gate, F|Staff connected one customer with drivers to fill 6 empty seats in less than 30 seconds. That’s approximately 600% faster than traditional staffing methods.”
– Jess Freeman, Director of Fulfillment, F|Staff
“My schedule has been filled full-time for the last few years with work I pick and choose, and the office staff is always friendly and helpful. Earlier this year, I purchased my own truck to start my own business as an owner-operator, but I still do part-time work through F|Staff, and have no plans to stop. Unexpected breakdowns are to be expected for any owner-operator, but it is very assuring to know that I can still rely on F|Staff for work if and WHEN my truck is down in the shop. There are also occasions such as holiday weekends, when my freight slows down, but F|Staff is offering local work, which I also take advantage of win/win.”
– Brandon Ramirez, Driver
Justin Clarke, CEO of F|Staff, is an impassioned entrepreneur, business mentor, and philanthropist. As a second-generation transportation industry professional, Justin has always understood the significance of truckers in the United States. Since 2001, Justin has championed efficient processes for linking quality employers with qualified workers. Today, F|Staff is fundamentally changing truck driver staffing by offering a digital marketplace that connects truckers and carriers in real time. He is dedicated to accelerating the supply chain while meeting the needs of each individual driver and carrier customer. Justin resides in Goodyear, AZ with his wife, Jaime, and their two kids Hayley and Jackson. Justin loves golfing, coaching youth sports, traveling, good food, and human kindness.
April Ray’s experience in recruiting, staffing, marketing and public relations has all led her to this point. As CMO of F|Staff, she has embraced the opportunity to help lead the technology revolution in the transportation industry. April envisions a supply chain industry that runs on technology like F|Staff to keep up with the needs of carriers, their customers, and the truck drivers who make everything run. She’s an avid researcher, reader and learner, and she’s excited by new ideas and dynamic environments. When not in the office, you’ll find April planning and taking big adventures, learning new skills, or relaxing with one of the books on her long, to-be-read list.